Symi Visitor Accommodation Travel Blog

Flights, ferries, and travel tips to help visitors to the Greek island of Symi

Symi Visitor Travel blog

If it’s October there are airline troubles

No less than four airlines have serious problems at the moment, and all of them serve Rhodes in one way or another.

Air Berlin

Air Berlin is in administration, but still flying (just). Attempts are being made to sell off various bits.

Currently the airline itself is expected to stop after the last planes return home on 28 October, and this will include the subsidiaries Niki, Belair, and LGW. Long haul flights from Berlin have already stopped for good, and those from Dusseldorf are likely to end next week. If you booked a ticket before mid-August, and your flight is cancelled, yo, u simply take your place in a long queue of other creditors. If you bought the ticket from mid-August onwards, that money is ringfenced and you will receive a full refund if your flight doesn’t go.

The Dusseldorf shorthaul operation may go to Lufthansa, and the Berlin one to easyJet, but this isn’t yet certain.

Belair is likely gone for good, Niki may pass to TUIfly. More news as it arrives.

Alitalia

Alitalia is still flying, and the Italian government is trying desperately to keep it that way. The airline is for sale, several of their competitors have expressed an interest, looked at the books, and hurriedly backed off. The funding runs out in November, so flights to and from Rhodes will have ended for the season by then. Do not buy any flights for 2018 until more is known.

Both of these airlines were effectively controlled and propped up by Etihad Airways of Abu Dhabi, but vast losses have forced the departure of the management who thought buying into Europe was a good idea, and they have decided to stop throwing good money after bad.

Monarch

Monarch went into administration on Monday 2 October, and all flying has stopped. The UK Civil Aviation Authority has organised a repatriation operation and everyone with Monarch tickets from Rhodes for flights departing there up to 15 October will be brought to the UK on the booked day and at approximately the same time. So far flights have been operated from Rhodes by Titan Airways (UK), Wamos Air (Spain), Air Transat (Canada), and Qatar Airways (under contract to British Airways and using BA flight numbers).

After the weekend it all depends on how you booked.

Still in Greece?

People who booked through Monarch Holidays who are already in Greece and due to return after 15 October will be rebooked on alternative flights up to the end of October. People who booked flight only with Monarch Airlines before 16 December 2016 are covered by ATOL and will also be brought home. If you booked flight only after that date, you’re on your own once the repatriation flights stop – use travel insurance if yours covers this situation, or contact whoever issued the card you used to pay – they may be able to refund you. If you’re on a package holiday with some other tour operator but using Monarch flights, it is up to the tour operator to rebook you on other flights.

Not left the UK yet?

Monarch Holidays customers whose outbound flights from the UK haven’t/will not operate will get refunded by ATOL. This also applies to the small number of flight only customers who booked their tickets before 16 December 2016. Customers of other package holiday companies whose holiday included Monarch flights will either get rebooked on alternative flights, or refunded. Flight only customers are otherwise on their own  and need to look to insurance or card issuers for refunds.

Ryanair

Not about to go bust, immensely profitable. But large numbers of flights have been cancelled due to crew shortage, and this will continue through the winter. The public statements of the company are misleading, and journalists have tended to swallow them whole. In fact a serious number of pilots have resigned and gone to other airlines, including a high proportion of the most experienced ones who were the trainers and assessors for new entrants. As a result the process of getting replacements has slowed drastically. Then there’s the holiday issue – pilots are entitled to holidays like most people, only theirs are embodied in regulations rather than personal contracts, because nobody wants a pilot who hasn’t had a break for 12 months in charge of their flight, or flying over their house. There’s a rule right across Europe that the holiday year for pilots runs from January to December, except for Ryanair who used April to March. They were told by the authorities that they had to follow the standard two years ago, starting in 2018. As a result all the holiday entitlement for April to December 2017 has to be taken this year. They knew this would happen, but did absolutely nothing about it. Now there’s a crisis, and large numbers of flights are cancelled. As Ryanair is still in business, people do get refunded or rebooked, and short notice cancellations get EC261 compensation.

Rhodes isn’t affected by this. Services to Northern Europe up to the end of October have not been cancelled, and the domestic flights to Athens are running as advertised all winter. But if you were flying to/from other Greek airports you may well have problems – Chania seems particularly hard hit.

So some lessons from all this –

  1. Check the airline out before you book.
  2. Have airline failure insurance or pay by credit card – that way you don’t lose out.
  3. Avoid booking flight-only though on-line travel agencies. When things go wrong, as we’ve just seen, you can’t get hold of anybody to help you.

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